Shipping policy
Shipping Policy – TNB Naturals
Processing time
Orders are typically processed and shipped within 1–3 business days.
Orders are not shipped on weekends or holidays.
If there is a delay in processing your order, we will notify you by email.
Shipping destinations
We currently ship to:
• Canada
• United States
• Select international destinations (depending on carrier availability and product restrictions)
Shipping methods
Orders are shipped using trusted carriers such as Canada Post, UPS, FedEx, USPS or other reputable services.
Available shipping options and delivery estimates will be displayed at checkout based on your location.
Shipping costs
Shipping charges for your order will be calculated and shown at checkout.
From time to time, promotional free shipping or discounted shipping offers may apply.
Tracking
Once your order ships, you will receive a confirmation email with tracking information (when available).
Tracking updates may take up to 24 hours to activate after shipment.
International orders
International shipments may take longer to process and deliver depending on destination, customs, and local carriers.
Customs processing times vary by country.
Customs, duties, and taxes
Orders shipped outside of Canada may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
Damaged or lost shipments
If your order arrives damaged or is lost in transit, please contact us at info@tnbnaturals.com with your order number.
We will assist in opening a claim with the carrier and work with you to resolve the issue quickly.
Please retain all packaging materials if damage has occurred.
Questions
If you have any questions about shipping, please contact us at info@tnbnaturals.com or 1-888-543-8988.