Returns & Refunds – TNB Naturals

We want you to be fully satisfied with your purchase from TNB Naturals.

Return window  

We accept returns within 30 days of the delivery date.

Conditions for returns  

• Products must be unused, in their original packaging, and in resellable condition.  

• We cannot accept returns on products that have been opened, used, or damaged after delivery unless they arrived damaged or defective.

How to start a return  

To start a return, please contact us at info@tnbnaturals.com with your order number and details of the product you would like to return.  

We will reply with return instructions and the return shipping address.

Return shipping costs  

• If the return is due to our error (wrong item, damaged or defective on arrival), we will cover or reimburse reasonable return shipping costs.  

• If the return is due to a change of mind or customer error, return shipping costs are the responsibility of the customer.

Refund method  

Once we receive and inspect your return, we will notify you by email.  

Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your bank or card provider.

Exchanges  

If you received a damaged or defective item and would like an exchange instead of a refund, contact us at info@tnbnaturals.com and we will work with you to make it right.

Questions  

If you have any questions about this policy, please contact us at info@tnbnaturals.com or 1-888-543-8988.